Customer Service
Please
see below some common questions asked by our customers
along with our answer in response:
Can
I load bags in my car prior to shipping? Is there a
limit?
When traveling to the UK from the Channel Islands please
feel free to load the car as much as you wish, there
is no limit but you must have room at least for the
driver. Freighting cars overseas exposes the contents
of a car to individuals we cannot vouch for. As such
under these circumstances the contents must be carried
exclusively at the customers own risk. No exceptions.
Can
pets be accommodated in the vehicle?
No, unfortunately there is no facility for carrying
animals of any sort in your car.
May
I fill the car with fuel prior to departure?
Yes, however if is overflowing the car could pose a
fire risk and will not be carried.
Channel
Island fuel is comparatively cheap. Can I take a couple
of jerry cans with me to save money?
Absolutely not. Fuel cans of any size are not permitted
in the vehicle as they are regarded as a fire risk on
the ship.
Will
my personal effects be secure in the car if I use the
Ship and Fly service to a UK Airport?
On the boat, on the car transporter and in the Airport
car park your effects are under either personal vigilance
or being watched by CCTV.
If
I wanted to, can I take the car empty and fill it up
with purchases in the U.K. for the return?
Yes but be prepared to show the customs man the goods
in the vehicle at your departure Airport prior to sending
it off on the car transporter if you are wanting to
recover the VAT.
How
long will it be between me depositing my car and being
reunited with it?
Normally 24 hours. However transport times and the logistics
of Ferry times can vary. At all times the period of
separation
is minimized.
If
problems occur whilst I'm away can I come back earlier?
Of course. Our policy is to send the vehicle back on
the first available space. Your carrier may elect to
charge a fee for changing your flights but may take
a lenient view on compassionate grounds. Ask them!
If you could not find the answer to your question here, please contact our friendly team on +44 (0) 1481 728800 or
email us: enquiry@shipandfly.com
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